Frequently Asked Questions
Everything you need to know about our artisanal baked goods.
How do you ensure the freshness of your products during shipping?
All our baked goods are made to order and shipped within 24 hours of leaving the oven. We use specialized moisture-wicking packaging and thermal liners to ensure your treats arrive with that 'just-baked' taste and texture.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan breads and pastries. While we take every precaution to prevent cross-contamination, please note that our kitchen does handle wheat, dairy, and nuts.
What is the shelf life of your artisanal breads?
Because we use no artificial preservatives, our sourdough and rustic loaves typically stay fresh for 3-5 days at room temperature. For longer storage, we recommend slicing and freezing the bread in an airtight bag for up to 3 months.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept physical returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours with a photo and we will issue a full refund or replacement.
Do you provide catering for large events or corporate gifts?
Yes, we offer custom catering packages and bulk gifting options for weddings, corporate events, and parties. Please contact our events team via the 'Contact Us' page for a personalized quote.