Returns & Exchanges
At Rustic Bakery, we take pride in the freshness of our artisanal treats and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer service team within 48 hours of receiving your delivery to report any issues with your order.
Provide Documentation
Include your order number and clear photographs of the damaged packaging or product to help us process your claim quickly.
Quality Review
Our bakery team will review your request and determine if a full refund or a fresh replacement shipment is appropriate.
Resolution
Once approved, we will initiate your refund to the original payment method or dispatch a new tracking number for your replacement treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing